Refund and Cancellation Policy

EveryCrave Webteck Pvt Ltd - VidPhone

At EveryCrave Webteck Pvt Ltd, we are committed to providing high-quality products and services. We want you to be completely satisfied with your purchase of VidPhone. Please read our refund and cancellation policy carefully to understand your rights and our obligations.

Refund Policy

1. General Policy

We do not accept returns or offer refunds for our VidPhone product unless there is an issue with the product or service supplied.

2. Eligibility for Refunds

Refunds will only be granted under the following circumstances:

• The product is found to be defective or damaged upon receipt.
• The service provided does not meet the specified standards or has not been delivered as agreed.

3. Process for Refund Requests

To request a refund, please follow these steps:

1. Contact our customer service team within 7 days of receiving the product or service, providing your order details and a description of the issue.
2. Our team will assess the issue and may request additional information or evidence (such as photos or videos of the defect).
3. If your refund request is approved, we will process your refund within 14 working days from the approval date.

4. Refund Method

Refunds will be issued using the same method of payment that was used for the original purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Non-Refundable Conditions

We will not issue refunds in the following situations:

• Change of mind after the purchase.
• Misuse or mishandling of the product.
• Any other reason not related to the quality or delivery of the product or service.

Cancellation Policy

1. General Policy

Cancellations are not allowed once an order has been placed. Please ensure that you review your order carefully before completing your purchase.

2. Exceptions

In exceptional cases where a cancellation request is made immediately after placing the order and before the product has been shipped or the service has been rendered, we may consider the request at our discretion. Please contact our customer service team promptly if you wish to make such a request.

Contact Information

For any questions or concerns regarding our refund and cancellation policy, please contact us at:

EveryCrave Webteck Pvt Ltd
Plot No.293, #201, 2nd Floor,
10th Main Road, Jayangar III Block,
Bangalore KA 560011
Phone: +91 8861445837
Email: jagat@vidphone.me

We appreciate your understanding and cooperation.

Effective Date: 20th July 2024